Refund & Cancellation
Eligibility, timeframes, and process for deposits and cancelled briefings.
Last updated: 12 August 2026
This policy applies to paid Options Flow Briefings, Trade Context Reviews, Weekly Desk Notes, and related deposits confirmed in writing by Vectorgrid Core. It does not cover products or delivery models we do not offer (for example physical merchandise or automated software subscriptions).
Eligibility
Refunds may apply when a confirmed session is cancelled within the windows below, when Vectorgrid Core cancels, or when a documented service failure prevents delivery of the agreed briefing or notes. Change-of-mind alone after preparation has started may result in a partial refund only.
Timeframes
- Full refund of deposit: cancellation notice received at least five business days before the scheduled briefing or review.
- Partial refund (50% of deposit): notice between five and two business days before the session.
- No deposit refund: notice inside two business days, or failure to attend (no-show) without prior notice.
Weekly Desk Notes billed monthly may be cancelled before the next billing cycle; the current month is non-refundable once notes for that week have been delivered.
Work already started
If observation and memo preparation for your name list have already begun, we may deduct a preparation fee reflecting time spent before calculating any refund.
Non-refundable items
- Completed briefings and delivered memos
- Completed trade-context reviews
- Desk notes already sent for the week
- Third-party room or connectivity fees expressly agreed in advance for on-site sessions
Rescheduling
You may reschedule once without penalty if you give at least three business days’ notice and an alternative slot is available within thirty days. Further reschedules may be treated as cancellations under the deposit rules above.
Refund process
Email contact@vectorgrid-core.digital with your name, session date, and reason. We confirm eligibility within five business days. Approved refunds are returned by the original payment method where possible, or by bank transfer to the paying account.
Processing time
Refunds typically appear within ten to fifteen business days after approval, depending on banks.
Deposits
Deposits secure calendar time and preparation capacity. They are applied to the final invoice when the session proceeds.
Exceptions
If Vectorgrid Core cancels for operational reasons, you may choose a full deposit refund or a priority reschedule at no extra charge. Force majeure events may delay sessions without creating additional liability beyond deposit return or reschedule.
Contact for refund requests
contact@vectorgrid-core.digital · +66 2 555 5290 · Level 9, 53 Charoen Krung Road, Bangkok 10500.